Construct AI-powered worker onboarding brokers with Amazon Fast

Enterprises typically battle to onboard new staff members at scale. Human sources (HR) groups spend time on guide duties that delay productiveness, reminiscent of processing paperwork to answering repeated questions on advantages and insurance policies. For organizations with many new hires, these steps make it more durable to maintain onboarding constant and compliant. Organizations lose substantial quantities of time per day per new rent throughout onboarding, with new workers usually reaching solely a fraction of their potential productiveness within the first month. Amazon Fast is a completely managed agentic service. With it, HR departments can create no-code onboarding brokers that reply new-hire questions, monitor compliance throughout present instruments, and clear tickets routinely in order that new hires can ramp quicker with much less guide work.

On this put up, we stroll via constructing a customized HR onboarding agent with Fast. We present how you can configure an agent that understands your group’s processes, connects to your HR methods, and automates widespread duties, reminiscent of answering new-hire questions and monitoring doc completion. You possibly can adapt this resolution to your onboarding workflow so new hires get constant solutions and HR groups reclaim time beforehand spent on routine inquiries.

Key parts of Amazon Fast

Fast transforms worker onboarding from scattered paperwork and guide processes into an clever, related expertise via the next built-in parts:

Data bases – Listed content material from exterior sources like SharePoint, OneDrive, and Confluence, in addition to inner content material together with inner web sites, file uploads, and Amazon Easy Storage Service (Amazon S3) buckets. A information base serves as a single searchable repository, so new hires get complete solutions from a number of sources as a substitute of looking out via disconnected information.
Actions (motion connectors) – Safe, permission-aware integrations that allow AI brokers to take actual motion in HR onboarding eventualities—creating ServiceNow IT gear requests, sending Slack welcome messages to staff channels, or updating onboarding workflows in mission administration instruments—quite than simply offering hyperlinks to varieties.
Areas – Centered environments that manage team-centered property together with information, enterprise intelligence artifacts (reminiscent of dashboards and subjects), information bases, and actions with sharing controls for staff collaboration.

Fast can assist HR groups create specialised onboarding assistants that mix information entry with automated duties. You need to use the built-in system agent (“My assistant”) for instant assist or create customized chat brokers tailor-made to your group’s particular onboarding wants, reminiscent of a devoted HR onboarding assistant that is aware of your organization insurance policies and may routinely deal with widespread requests like IT setup or advantages enrollment.

Resolution overview

This resolution makes use of a customized chat agent in Fast for worker onboarding. With out an agent, HR may swap between wikis, SharePoint, ticketing, chat, and e-mail to coordinate every step. With Fast, the agent presents the most recent guidelines from the HR house, solutions with authorised language, opens requests via actions, notifies stakeholders, and factors the worker to the following step. Confirmations and standing stay within the HR instruments, and the agent reads or updates them via actions or flows. The next diagram illustrates the answer structure.

Implementing the answer consists of the next high-level steps:

Create the chat agent in Fast.
Connect the HR house and hyperlink information sources.
Add actions.
Take a look at with actual questions and duties, then share with workers.

Fast supplies two varieties of chat brokers that facilitate this onboarding resolution: the system chat agent (“My assistant”) and customized chat brokers. The system chat agent (“My assistant”) – “My assistant” seems on the Amazon Fast console by default and helps customers ask questions and full duties utilizing sources they’re allowed to entry. Customers can work together with the system agent in a number of methods:

Ask normal questions utilizing the agent’s built-in information by selecting Common information.
Add their very own information instantly in chat (as much as 20 information per dialog) for evaluation and questions.
Management the dialog scope by selecting from three modes: All information & apps (searches throughout all accessible sources), Common information (makes use of solely built-in information), or Particular information & apps (targets specific areas, dashboards, subjects, information bases, or actions). For instance, a person may add their worker handbook and ask, “What’s our distant work coverage?” or choose the HR house and ask, “How do I enroll within the medical health insurance plan?” The system agent is on the market instantly with no configuration required and adapts its responses based mostly on the chosen scope and out there sources.

Customized brokers provide help to construct specialised assistants for your online business wants. You configure habits (goal, tone, response format); connect areas with dashboards, subjects, and information bases for grounded solutions; and hyperlink motion connectors so the agent can carry out duties in instruments like Jira, Slack, ServiceNow, Salesforce, Outlook, or Groups. You possibly can share customized brokers with particular customers or teams. Customized brokers supply the next capabilities:

Use case-specific responses – Outline the agent’s persona and response fashion tailor-made to particular enterprise workflows and necessities.
Steering via reference paperwork – Add particular paperwork that function response templates for constant messaging and course of guides for following particular steps.
Complete information integration – Hyperlink areas to the agent to offer it entry to several types of searchable content material and information sources, together with dashboards for analytics, subjects for structured datasets, information bases for exterior, unstructured doc repositories, and native information uploaded on to the house for extra data. This helps the agent reply questions utilizing totally different related information inside the group’s permission construction.
Automated actions – Add motion connectors so customers can create Jira tickets, ship Slack messages, replace Salesforce, or open ServiceNow requests instantly from chat.
Collaboration – Take a look at, refine, and share brokers with teammates. Directors can management who can create and customise brokers via person subscriptions and customized permissions.

You need to use the system chat agent for normal help throughout Fast, or create a customized agent tailor-made to a workflow reminiscent of HR onboarding. In that case, you outline directions, connect the HR house or information base, and allow actions for requests and notifications.

Within the following sections, we stroll via the steps to implement this resolution utilizing two personas: the HR administrator who units up and shares the agent, and the worker who completes onboarding duties with the agent.

Conditions

Earlier than you start, ensure you have accomplished the next steps:

Create an AWS account. For extra data, see Create an AWS account.
Verify you might have entry to Fast.
A minimum of one Amazon Fast Enterprise subscription to configure actions and create information bases. Customers who solely use the shared agent could be on the Amazon Fast Skilled subscription
Go to Get began with Atlassian Cloud and create a free website, deciding on each Confluence and Jira on the Free plan (as much as 10 customers).
1. In Confluence, create an “HR Onboarding” house to retailer your HR content material.
2. In Jira, create a easy HR onboarding mission that the agent can use for entry or gear requests within the Add actions part.
Obtain the ZIP file from the HR onboarding workshop supplies web page.
From the HR paperwork folder within the ZIP file, add the next information into your HR Onboarding Confluence house:
1. employee_handbook.pdf
2. leave_policy.pdf
3. onboarding_checklist.pdf
4. performance_review_guidelines.pdf
5. public_holidays.csv (optionally available, used later for reporting or analytics)

In case your group already makes use of a company Confluence website, you won’t have permission to create areas or add pattern information except you request further entry out of your Confluence administrator. To expertise the worth of Fast with out ready on admin modifications, use a separate Atlassian Cloud website to observe this put up.

Implementation Steps

This process makes use of two personas: the HR administrator who units up and shares the agent, and the worker who completes onboarding duties with the agent.

HR administrator

The next sequence diagram exhibits how the HR administrator creates, configures, and shares the HR onboarding agent in Fast.

Create chat agent

First, you create the chat agent itself, which turns into the one place the place new hires ask questions and get guided via onboarding:

On the Fast console, select Chat brokers within the navigation pane, then select Create.
Enter a easy pure language immediate describing what you need your agent to do (for instance, “Assist new workers with HR onboarding questions and gear requests”).

Fast will routinely develop your immediate into an in depth persona and response directions and scan your out there sources to hyperlink related areas and motion connectors to the agent.

Evaluation the generated agent configuration and refine as wanted, updating the preview to avoid wasting your variations inside the session.
Select Launch chat agent when you find yourself happy.

Configure habits

Subsequent, you form how the agent ought to reply so its tone, scope, and guardrails match your HR insurance policies and HR model:

Agent metadata – Replace the agent’s identify, description, welcome message, and starter prompts to assist customers uncover and use the chat agent correctly. These parts function the primary impression and information customers on how you can work together successfully together with your HR assistant.
Agent directions – Evaluation and replace the routinely generated persona directions, response format, tone, and size settings from the earlier step. The system-generated inputs present a stable basis, however you possibly can fine-tune to match your group’s particular HR communication fashion and necessities.
Reference paperwork – Add particular steering paperwork that present the very best precedence directions for agent habits. These reference paperwork will likely be adopted as prescribed whereas you should use the instruction fields to offer high-level steering on habits and objectives.

Join HR information

Now you join your HR information sources so the agent solutions from authorised handbooks and insurance policies as a substitute of inventing its personal language:

Create or select an present HR house that holds handbooks, insurance policies, and checklists. By configuring the agent’s information scope to focus particularly on HR-related content material, you be certain that responses keep inside applicable boundaries and don’t entry unrelated organizational information.
Select Add information to add information to the house, together with:
1. Worker handbooks and coverage paperwork
2. Advantages data and FAQ paperwork
3. Coaching supplies and guides
Hyperlink information sources reminiscent of SharePoint or a wiki.
Hyperlink the configured house to your agent so it could actually entry this authorised searchable content material for grounded responses.

Add actions

After the agent can reply questions, you add actions so it could actually additionally set off work in your HR instruments, reminiscent of tickets, requests, and notifications:

Open the Actions card and select Hyperlink actions.
Choose from out there motion connectors that you’ve already configured. For the HR onboarding use case, this might embrace instruments reminiscent of Jira (to create and replace tickets), ServiceNow (to handle incidents), or Microsoft Outlook (to ship emails).

Solely motion connectors configured with the required OAuth particulars could be linked to the agent, so end-users can authenticate individually throughout their chat. Replace your reference paperwork and persona directions to specify when to invoke particular motion connectors. For instance: “When an worker requests gear, use the ServiceNow connector to create a {hardware} request ticket,” or “For entry requests, create a Jira ticket within the IT-Entry mission with precedence set to ‘Regular.’”

Customise, check, and share

Lastly, customise the agent with a welcome message and instructed prompts. You possibly can check the agent with practical eventualities, tune the expertise, and share it with a pilot group so HR can validate the workflow earlier than broad rollout. Take a look at with actual questions and duties utilizing the preview chat.

If you’re prepared, launch the agent, and it is going to be out there in your private library for personal use. To share with others, select Share and add customers and person teams as viewers to make use of the agent. You can too choose different customers out of your staff to be homeowners to edit and check the agent together with you. HR managers can share the customized agent with new workers by utilizing the sharing choices within the navigation pane to grant entry to particular staff members or teams.

Worker

The next sequence diagram exhibits how an worker makes use of the onboarding agent to finish required duties and monitor their Day 1 progress in a single place.

Use the onboarding agent

After the agent is printed and shared with workers as viewers, they will open it from the hyperlink HR supplies (for instance, of their Day 1 e-mail or HR portal) or from the chat brokers record in Fast, after which use it as follows:

The worker opens the shared HR onboarding agent from the hyperlink or from the chat brokers record and begins a brand new Day 1 dialog.
The agent exhibits the most recent onboarding guidelines from the HR Onboarding house and supplies hyperlinks to required varieties, coaching, and inner pages so the worker can transfer via the steps so as.
The worker asks coverage or advantages questions in plain language, and the agent solutions utilizing content material from the HR Onboarding house and related HR information sources so responses match HR-approved language.
On this setup, when the worker requests gear or software entry, the agent makes use of a Jira motion connector to create a difficulty within the HR onboarding mission and returns the difficulty key and hyperlink so you possibly can see the request finish to finish with out touching manufacturing HR methods.
For delicate steps reminiscent of I-9 verification, tax varieties, or direct deposit, the agent directs the worker to the suitable HR system or safe portal as a substitute of amassing paperwork in chat so delicate information stays in the suitable place.

As an worker, the expertise is easy: they open a single chat, see their Day 1 guidelines, ask questions in pure language, and let the agent open requests and level them to the suitable methods. As a substitute of juggling emails, portals, and tickets, onboarding appears like a guided dialog the place every subsequent step is obvious.

You’ve got now arrange the HR Onboarding Confluence house with pattern HR paperwork, created a customized onboarding agent in Fast, configured its habits, related HR information, and added Jira actions for requests. You need to use this setup as a proof of idea with a small group of latest hires or HR companions, then lengthen it by including extra content material, further actions, or new areas for different HR workflows reminiscent of efficiency critiques or coverage updates.

Guardrails and security

Fast consists of built-in security and content material controls for chat brokers, so you possibly can observe together with this put up utilizing the default settings in your account. If you wish to experiment with coverage controls as a part of this proof of idea, you may also add a small record of blocked phrases or phrases so the agent avoids particular phrases in HR responses (for instance, casual slang or discouraged wording). Blocked phrases are configured on the Fast console and utilized throughout brokers in your account. For step-by-step directions and extra safety choices reminiscent of entry management and encryption, see the Amazon Fast Consumer Information.

Fast tiers

Fast affords two person subscriptions: Skilled and Enterprise. Skilled helps on a regular basis use of chat brokers and areas, working Amazon Fast Flows and Amazon Fast Analysis, and viewing Amazon Fast Sight dashboards, with the power to create and share customized brokers and areas. Enterprise consists of the whole lot in Skilled plus superior authoring options reminiscent of configuring actions, creating information bases, constructing automations in Amazon Fast Automate, and authoring dashboards in Fast Sight, with bigger month-to-month utilization allowances. A 30‑day free trial is on the market for as much as 25 customers per account. For particulars, check with Amazon Fast pricing.

Conclusion

This put up confirmed how you can construct an HR onboarding chat agent in Fast, connect HR content material, add actions and optionally available flows, and share it with workers. Begin with a pilot that covers your most frequent questions and two or three requests, evaluate utilization, and refine the agent’s directions and content material. For subsequent steps, develop the HR house, add further actions as wanted, and evaluate the Fast documentation for superior configuration. Past onboarding, HR groups can discover constructing brokers for worker self-service, efficiency administration, expertise acquisition, studying and growth, analytics, and off-boarding processes to remodel their complete HR operations.

Prepared to remodel your office productiveness? Get began with Fast, discover pricing choices that suit your wants. Click on right here to start constructing your individual HR agent, discover our official documentation for detailed implementation steering, or contact your AWS account staff to debate how Fast can remodel your group’s strategy to data-driven decision-making.